Support Center
Need help navigating the site or placing an order? You're in the right place.
Whether you're just browsing our site or are an existing account holder, this Support Center offers everything you need to get started, find answers, and make the most of our online tools.
Customer Training
Have an account on Vallen.ca and want to learn more about online purchasing? Sign up for live training sessions with our experts.
Join us LIVE to explore key features and ask questions in real-time to get the most out of your online experience.
Join us LIVE to explore key features and ask questions in real-time to get the most out of your online experience.
Join us LIVE to explore key features and ask questions in real-time to get the most out of your online experience.
Join us LIVE to explore key features and ask questions in real-time to get the most out of your online experience.
General Support
Need help with your account, an order, or something else? Our team is here to assist with any inquiries related to Vallen.ca or your purchasing experience.
To view the status of your order, log in to your account and click Orders from the ribbon menu at the top of the page. Then select Order History to see a list of your recent orders.
From the Order History page, you can click on any Order Number (displayed as a hyperlink) to view the full order details. If tracking information is available, youâll find it on this page.
To manage your account, log in and click your My Account icon in the upper right corner. From there, you can update your contact information, change your password, and manage site preferences.
If you're having trouble logging in, resetting your password, or accessing your company account, please contact us at godigital@vallen.com for more assistance.
Looking to register for an account? Visit our Account Registration page to get started.
Vallen offers a variety of shipping methods based on your location, product availability, and shipping preferences set by your organization. Estimated delivery times are displayed during checkout and may vary by item.
To check the status of an order, log in and go to Orders > Order History. Click the Order Number to view order details, including tracking information (if available).
If you have additional questions, please Contact Us.
For additional Product Support, Website Support, or General Support, you can contact us by calling 1-866-449-8016 or emailing us directly at support@vallen.com.
Hours of Operation:
Monday - Friday, 8am - 7pm (ET)
Vallen
3256 - 56 Ave NW
Edmonton (AB), T6P 0G1
Get Directions
Helpful Links
For your convenience, we've provided quick access to commonly requested resources so you can go back to doing what matters most.
