Our Privacy Policy

Vallen Canada is committed to protecting your privacy and the confidentiality of your personal information.

Our policy sets out how we can, Vallen Canada Inc., collect, use, disclose and protect any information, including personal information you provide us.   

The following information is a summary of our privacy practices.  To access our comprehensive principles, view or print our  Privacy Policy.


We automatically receive certain information concerning the device you are using, such as the internet protocol (IP) address, browser, and operating system

If you purchase something using the platform, we must collect the information necessary to process, invoice, and ship your order and provide customer service.

If you create an account on the platform, we will collect information as set forth in the account creation form for the purposes of identification and protection of your account.


We use the information we collect for the following purposes, depending on the circumstances:

  • Processing and invoicing of orders
  • Processing of payments
  • Shipping and delivery or return of a product
  • Technical support and customer service
  • Internal record keeping (legal, fiscal, and accounting purposes)
  • Customization of the experience on the platform according to personal interests
  • Direct marketing
  • Analyze our customer's interests, choices and preferences in order to improve or better market our products and services.


We may ask you, if we can use the specific information to send you promotional information.  You can change your mind at any time by writing to or emailing us at vallenmarketing@vallen.ca.


Third-Party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.  Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect of the information we are required to provide to them for your purchase related transactions.

Certain providers we use may be located outside of Canada.  Your information may therefore become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

We are not responsible for third-party service providers' data security practices.


We retain personal information for as long as necessary to fulfill the purposes for which it was collected or comply with the law.  Afterward, the information is anonymized or securely deleted.

Should you delete your account, please note that we may retain your information as required for legal, fiscal, and accounting purposes, or as required to assist us in the enforcement of this policy and any other terms and conditions applicable to the Platform.


We follow generally accepted industry standards to protect your personal information against being inappropriately lost, misused, accessed, disclosed, altered or destroyed.

However, please note that no method of transmission over the Internet or electronic storage is ever completely secure.  We therefore cannot guarantee infallible protection, only our firm commitment to protecting your information as described herein.


Every time you visit the Platform, cookies share with us the information gathered about your device to help us provide you with a better experience by tailoring the Platform's operation to your needs and preferences.  For example, it may allow us to identify which pages you find useful and which you do not.

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.  However, this may prevent you from taking full advantage of the website.


Certain links on the platform may direct you to website or applications outside the platform operated by third parties.  We assume no liability with respect to the privacy practices of third parties.  It is your responsibility to read such third parties' privacy policies or inquire about their privacy policy practices.  


We reserve the right to modify this policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon posting on the Platform.  All visitors will see a notice of the material changes upon accessing the Platform within (30) thirty days prior to such changes taking effect.


If you provide personal information and change your mind later on, you may withdraw your consent for the continued collection, use or disclosure of your information, at anytime, by contacting us in writing at the email or civic address provided below. In certain instances, we will nevertheless have to retain your information to protect our legitimate interests or comply with our legal obligations.

You may also request to know what the personal information we hold about you. Such request must be made in writing and sent to the email or civic address provided below. A small fee will be payable.

If you believe any information we are holding on you is incorrect or incomplete, please notify us in writing as soon as possible, using the address provided below. We will promptly correct any information found to be incorrect.

To access, correct or delete any personal information we have about you, modify your consent, register a complaint or inquire about our privacy practices, please contact us in writing at privacy@sonepar.ca or by mail at:

Vallen Canada Inc.

3256 56 Avenue NW

Edmonton, AB, T6P 0G1

For more information regarding our privacy practices, please review our formal Privacy Policy.

This website uses cookies to ensure you get the best experience on our website. Read more