Customer Service Representative


Full time (permanent)

We like to say that we find solutions for the everyday stuff. We’re problem solvers. We’re an engaged team that works together, and for those that work here they say we’re also like family. 

Vallen is a leading provider of indirect industrial supplies – all those materials that are not part of the products our customers manufacture, and our goal is to make our customers operations run smoothly so they can focus on the core of their business.

Vallen is a member of Sonepar Canada, and is one of Canada’s leading industrial distribution companies headquartered in Edmonton, Alberta.

Let's start with a little bit about you:

✓ You deliver exemplary service to internal and external customers
✓ You are motivated to think out of the box to provide solutions
✓ You’re looking for an entry into the exciting world of sales
✓ You want to be part of a collaborative team that supports you,  your ideas and your success

Reporting to the Branch Manager, you’ll be a key member of the sales team that provides best in class customer service. You will enjoy a culture that is team orientated and customer driven. As a Customer Service Representative at Vallen you will be empowered to make a difference. You will work closely with other departments to ensure your customers develop lifelong relationships with our teams and customer service is always kept at the highest level. As you develop or hone leadership skills you will be part of our future development and your contributions will allow you to build skills that will provide opportunities for advancement. 

Download Job Profile

  • Manage customer inquiries and complaints
  • Work with other internal departments to insure customer needs are met
  • Expedite orders with vendors and buyers on a daily basis
  • Deal with vendors to meet committed delivery dates
  • Utilize the computer system to investigate and track orders, transfers and purchase orders to completion
  • Provide feedback and suggestions to customers regarding product choices
  • Attend product training sessions and department meetings
  • Responsible for updating/creating and distribution of daily and weekly reports
  • Other tasks as required
  • 1-3 years in customer service or sales experience, Safety, MRO and industrial distribution experience would be an asset
  • Proficient knowledge of transaction ordering processes
  • Excellent interpersonal and communications skills with the ability to work in dependently
  • Demonstrate exceptional organizational skills and attention to detail
  • Proficiency in Microsoft Office applications especially Excel - Pivot tables, ability to manage large data and query multiple sheets
  • The ability to meet deadlines and prioritize workload in a very fast paced environment

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